Our Privacy Policy
At Pure Potential Mental Health and Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services, in accordance with applicable privacy laws including the Health Insurance and Accountability Act (HIPAA).
Pure Potential Mental Health and Wellness is a telehealth-based psychiatric and integrative Health practice. We are committed to protecting your privacy and ensuring the security of your personal and health information.
Information We Collect
Personal Information: When you use our website, forms, or booking system, we may collect your name, date of birth, contact information, insurance or payment details, and health related information via intake forms or questionnaires.
Website Usage Information: Throught the Wix site and third party tools, we may collect: IP address, browser type, device type, cookies and usage data ( see below )
How We Collect Information
When you complete forms or questionnaires on PracticeQ; When you book an appointment through our booking page; When you contact us via secure messaging; and Through passive data collection from website tools and cookies
How We Use Your Information
We use your information to: Provide clinical services and coordinate care; Communicate with you securely; Schedule and manage appointments; Maintain personal records as required by law; Improve our website and services.
We do not sell your personal information to third parties.
Information Sharing & Disclosure
We may share your information only; With your consent; With HIPPA-compliant tools (e.g. PracticeQ/IntakeQ); When legally required (e.g. court orders, mandated reporting); With other health providers, only with your permission.
All partners and tools used for health data are evaluated for HIPAA compliance.
Mental- Health Specific Protections
Because We Provide Mental Health Services: We follow enhanced confidentiality standards, Information is not released without your written consent, unless required by law, Telehealth sessions are conducted through encrypted, secure platforms.
Cookies and Site Tracking: Our website is hosted on Wix, which may use cookies for functionality and analytics. These may include: Session cookies to operate the site, Analytics cookies to track website use (e.g. Google Analytics)
You Can Adjust Your Browser Settings to Block or Clear Cookies at Any Time
Data Security
We take reasonable steps to protect your information: Encrypted data transmission (SSL), Secure client portal for forms and messaging: Access limited to authorized personnel. While no system is 100% secure, we strive to use industry-standard safeguards.
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Your Rights
You have the right to: Request access to your records, correct or update your information, request restrictions on how your dats is used, and file a complaint if you believe your rights were violated.
To exercise these rights, contact us at the email address below.