Terms and Conditions

1. Use of Website

This website provides general information about our mental health services, educational content, and links to secure platforms (such as PracticeQ/IntakeQ) for booking, communication, and intake.

You agree not to use this website for:

• Any unlawful purposes

• Transmitting harmful or malicious code

• Attempting to access protected information without authorization

2. Telehealth Services Disclaimer

Mental health treatment through Pure Potential is provided via telehealth to clients located in licensed service areas (e.g.,AZ, CA & CO). While we use HIPAA-compliant tools, telehealth does carry certain limitations, including:

• Technology failure

• Limits in emergency response

• Possible miscommunication due to remote interaction

This website is not a substitute for emergency care.
If you are experiencing a crisis, please call 911 or go to your nearest emergency room.

3. Eligibility for Services

Clinical services are available only to:

• Clients who have completed an intake process

• Individuals physically located in our licensed jurisdictions

• Clients who meet criteria for our scope of care

We reserve the right to decline or refer clients based on clinical appropriateness, licensure limitations, or availability.

4. Payment and Refund Policy

All services must be paid for at the time of booking unless otherwise arranged.

• Fees, payment policies, and cancellation rules are clearly stated during scheduling.

• No refunds are provided for missed appointments or late cancellations.

• Sliding scale or insurance reimbursements (if applicable) may require client submission of superbills.

All financial transactions occur through secure, HIPAA-compliant platforms.

5. Intellectual Property

All text, logos, design, graphics, downloadable materials, and content on this website are the intellectual property of Pure Potential Mental Health & Wellness and may not be reproduced, republished, or distributed without written permission.

6. Privacy and Data Security

Please refer to our Privacy Policy to understand how we collect and protect your personal and health information. By using this site or submitting data through intake forms or secure messages, you acknowledge and agree to the practices outlined therein.

7. Links to Third-Party Tools

We use secure third-party platforms such as PracticeQ (IntakeQ) for booking, intake, and messaging. We are not responsible for the content or practices of those external sites. Use of those tools is subject to their respective terms and privacy policies.

8. Disclaimers and Warranties

This site and its content are provided “as is” and “as available.” We do not guarantee uninterrupted access or that all content is error-free. All clinical advice is provided through secured sessions, not through the general website.

​9. Limitation of Liability

To the fullest extent permitted by law, Pure Potential Mental Health & Wellness shall not be liable for any direct or indirect damages arising from use of this website or any linked third-party tools.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes your acceptance of the revised terms.